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Are you letting customers slip out the back door? Click to watch the video to learn how to stop that from happening: Here’s a transcript of the video: I’m a good customer of yours, but I’m
Continue readingHere’s a transcript of the video: You’ve been in business 40 years. You know what? I don’t care, neither does anybody else. Lets talk about it. . . . . Last week I had to bring my trailer
Continue readingDid you know that the first email someone receives once they join your list will have the highest open rate of any email you’ll ever send? Knowing that, wouldn’t you want to fill it with the
Continue readingWondering how you can get online shoppers into your brick and mortar store this holiday season without breaking the bank with expensive online advertising? It’s a topic I talk about with JJ Ramburg on
Continue readingAre you ready for Small Business Saturday? It’s a great opportunity to remind the residents in your community to shop local as the holiday shopping season kicks off. I shared some ideas on MSNBC’s
Continue readingHey everybody! “Small Business Stacey” out here on this gorgeous Fall day, relaxing, reading a book called “Built to Sell” with my husband here who’s catching some fish. You
Continue readingRemember when people wrote letters by hand and sent them through the postal service? I sure do. As a matter of fact, I used to love getting letters from friends I made at summer camp or my grandmother
Continue readingDoes your website have an “About Me” section? Most small business sites do. It’s probably THE MOST IMPORTANT page on your site. I recommend every small business have a customer and client-friendly
Continue readingHave you noticed there’s a decline in customer and client service today in America? via GIPHY Some times it’s a gradual, seemingly harmless decline that’s not easily noticed, but it
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